Privacy

General

As a hospitality and leisure operator, it is Infinite Luxury Limited’s mission to deliver excellent service and satisfaction to all of our guests, as well as respect their privacy. To ensure that your personal information is protected and handled appropriately we have prepared this Privacy Policy to inform you of our method to manage your personal information which we obtain through the information pack request form and the online booking process. This Privacy Policy is part of Infinite Luxury Ltd, the parent company for Kata Rocks Ltd whose terms and conditions govern our services. Please take a moment to thoroughly read the sections below.

When you use certain online services of Kata Rocks site, including but not limited to the online reservation, online booking form and information pack request form, we may ask you to provide certain information which relates to you by filling out and submitting the online forms.

Type of information collected

Personal information is the information related to the guest details that we request from all guests when making a reservation, for example first and last name, title, mailing address, passport number, date of birth, nationality, travel plan, booking dates, e-mail address, telephone and fax number, diverse preferences regarding accommodation and travel habits and other personal identifying information (‘Personal Information’). This Personal Information will be collected, processed and stored within the Infinite Luxury guest database in accordance to this Privacy Policy.

Purpose of Collection

We collect personal information to communicate our news, events and promotions, including our products and services which we think may be of interest to our guests. We may also use such information for market research and quality control, as well as for statistical and analysis purposes, in order to deliver particular services or products which are in response to our guest’s needs. Personal information will not be used for communication outside recognised business relationship guidelines.

Customer’s Consent

By providing personal information in the registration card or through the online booking process, you are considered to have provided us express consent to obtain, own, use and share your personal information within Infinite Luxury Group in accordance with this Privacy Policy.

This consent is given voluntarily and may be revoked at any time by sending an e-mail to unsubscribe@infiniteluxury.com
Cookies

You should be aware that information and data is automatically collected through the use of ‘cookies’. Cookies, which are small text files a web site can use to recognise repeat users, facilitate the user’s continuing access to and use of the site. They allow a site to track usage behaviour and compile data which will allow content improvements and targeted advertising. Cookies are not programmes that come onto your system and damage files.

Cookies generally work by assigning a unique number that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note, however, that cookies may be necessary to provide you with certain features, for example customised delivery of information available on this web site.

Providing Personal Information on Kata Rocks Site

Depending upon the service you wish to use, some of the information we ask you to provide is identified as mandatory (‘Mandatory Information’) and some is optional (‘Optional Information’). If you do not provide the Mandatory Information with respect to a particular service, we will not be able to process any request you may make.

Our web server will recognise your domain name, but not your e-mail address. We use ‘cookie’ technology on the public area of this web site to increase your user experience on the Kata Rocks Site.

How May Your Personal Information Be Used?

We propose to use, store or process (‘Processing’) the Personal Information provided by you to the Kata Rocks Site for the purpose of increasing the convenience for your present and future stays as well as to use the Personal Information to keep you informed about new products and services or offers which we believe may be of interest to you (‘Purposes’).

If you do not wish to have your Personal Information processed for any of these Purposes then you will have the opportunity to indicate this below when you indicate your consent and submit any request to the Kata Rocks Site.

Blog

You are responsible for the contents of comments you may post on the blog on Kata Rocks Site.

Depending on the contents of such comments, the Site administrator may withdraw some some comments if they are found to be contrary to applicable laws or if they are found to be inappropriate or insulting.

Social Media

Site visitors forwarding the contents of Kata Rocks Site using social media sites or applications should be aware of the privacy policies of such social medias.

To Whom and Where May Personal Information Be Disclosed?

Your Personal Information may, for the Purposes described above, be transferred or disclosed (‘Disclose’) to any company within Infinite Luxury Limited and affiliated / associated companies (‘the Infinite Luxury Group’) wherever located in the world in whichever different jurisdiction they may operate, depending on which company within the Infinite Luxury Group can best provide the information requested or products and services sought.

Infinite Luxury Group will not Disclose your Personal Information to outside third parties which are not part of the Infinite Luxury Group. Where a third party processes your Personal Information on behalf of the Infinite Luxury Group then such processing will be governed by a contract in the form required by law.

During Your Stay

During your stay, we record your itemised spending to accurately assemble your folio, which sets out your room rate and other expenses billed to your room. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. Information particular to your stay may also be stored (i.e. health issues, payment difficulties). This stay specific information is stored at the resort where you stayed and is combined with information from previous visits that you have made to our hotels. We may also collect certain information as required by local laws (e.g. passport number). In addition, we may retain the content of any document (including comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your stay. This information may be shared within the Infinite Luxury Group Limited but will not be shared with any third party.

Finally, we are required under relevant law to log and retain all records of internet activity at our resorts, including connection and pages visited to be tracked to the user itself, for a period of 90 days.

Protection of Your Personal Information

i. The Personal Information and other data that you provide:
Your information is encrypted when travelling over the Internet.
Access by you to this data is available through your User ID and a Password. We strongly recommend that you do not divulge your Password to anyone.

Your information is stored on a secure server that resides behind a firewall after your information reaches Infinite Luxury.
The firewall is designed to block access to this data from outside the Infinite Luxury Group.
Inside Infinite Luxury Group only selected Infinite Luxury staff and contractors have access to the server via their Password.

© 2017 Kata Rocks ® Phuket Luxury Residence & Resort. All Rights Reserved.